Refund policies

Refund Policy

At BlackIron, we strive to provide high-quality products and an excellent customer experience. Please read our refund policy carefully before making a purchase.

Returns

We accept returns within 7 days of receiving your order. To be eligible for a return:

  • The item must be unused and in its original condition

  • The product must be in its original packaging

  • Proof of purchase is required

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used supplements

  • Perishable goods

  • Personal care items

  • Gift cards

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method within 5–10 business days

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again

  2. Contact your credit card company

  3. Contact your bank

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at the email above.

Shipping Returns

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.